Frequently Asked Questions
Shipping
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by destination.
How long does it take to receive my order?
Shipping times depend on the destination. You will receive an email with your tracking number once your order has shipped.
⚠️ Christmas period: In the months leading up to Christmas, processing times are longer due to high demand. We recommend purchasing in advance to receive your order on time!
Products
Are your ornaments hand-painted?
Yes, each piece is hand-painted by Sonia Ferrari. Every ornament is unique and may have slight variations that make it special.
Customizations
Is it possible to customize an ornament?
Yes, we offer the possibility to customize the back of the ornament with an inscription or a message. Contact us before placing your order.
Can't find the landscape or city you want?
No problem! I can paint any landscape or city upon request. Send me a message with:
- The name of the desired landscape or city
- A photo of the landscape or city (optional but very helpful)
- The desired size
Once the request has been evaluated, I will create a personalized link for purchase.
Orders and payments
How can I contact you with questions about my order?
You can write to us via the Contact Us page. We will respond within 1-2 business days.
Returns
Do you accept returns?
Please refer to our return policy for full details.